Policies

PAYMENT

SparkTrendz accepts payment by credit card, debit card, check, PayPal, Venmo, and purchase order. Payment must be made before order can be processed.

SAMPLES

SparkTrendz will provide a sample of any product for a shipping rate of $10 and the cost of the garment. Each sample will include a return label and must be returned after 5 days of delivery. If returned on time, you will receive a refund on the cost of the garment. 

DELIVERY

Customers should expect their orders to reach them (in-hand) within two weeks of the payment (unless otherwise approved). We will notify you if we expect any delays beyond our approved in-hand date.

RETURNS

All products are final sale and may not be returned, exchanged, or refunded. If errors occur, we will review your claim. Please see "Quality Guarantee."

CANCELLATION

Cancellations are only available if we have not begun production of your order. In this situation, you would be eligible for a partial refund. If production has begun, you will not be refunded.  

QUALITY GUARANTEE

We pride ourselves on quality and accuracy at SparkTrendz. If you receive your order to find that it does not match the mockup that you approved, depending on the severity of the error, we will reprint your order for free. You must contact us within 72 hours of the delivery to be eligible.