How Can We Help You?

We’ve compiled a list below of frequently asked questions to make it easier for you to find the answers to your questions. If you still need some extra help, please reach out via FB messenger, Instagram DM, or at our email help@sparktrendz.com.

Most of our collections are limited releases so once they sell out, we will not be restocking.

If a product was really popular, we may re-release. Text "sparktrendz" to 833-413-0556 to be part of our

community and receive restock updates/early access to our drops. 

Our embroidery pieces are made of high quality threads that are meant to last a long time. We recommend turning the product inside out, machine washing cold, tumble/delicate drying on low heat. Another option would be to hang dry, which is the best way to prevent shrinkage.

Once you place an order, a tracking will be sent to you via email once the order has shipped. You will also receive text message updates.

In the unlikely event that you do not receive your order after the stated delivery date on your tracking, please contact us within 7 days.

Check out our sizing guide here.

Our hoodies are slightly oversize. Please order your standard size.

We offer FREE standard shipping (3-5 business days) for U.S. orders over $60

For other countries, please refer to checkout for shipping options and transit times. All shipping rates does not include tax and duty fees. It will be charged upon delivery and can range from $10 - 30 depending on the country. It can be more if your ordered more items.

- We ship worldwide. For a list of countries and shipping times, please refer to checkout.

-Expect a processing time of 3-5 weeks. To prevent waste, all our products are made to order.
Delivery dates cannot be guaranteed. We do not suggest ordering items needed for strict delivery dates.

- Delivery couriers may not be able to deliver to PO Boxes. A valid street address is required.

- For any delivery delays or updates, please contact the courier.

In the case of order cancellation, you must emailus within 24 hours of placing the order because we process orders very quickly.

You may request to change your product size, shipping address, or add products to your order. Requests must be made within 24 hours of placing the order.

You may also request to change products if they are the same or higher price. You just have to pay the difference.

Please contact our sales team.

Several reasons:

1. Your billing information was incorrect

2. Too many credit card attempts

3. Incorrect CC, zip code, or expiration date

4. The item you bought is no longer available

In any of the cases, Shopify will flag your order as fraudulent and your order will be cancelled. You will have to place your order again.

You might receive an email saying your order has been shipped, but the tracking hasn't moved yet and will say "waiting on package to arrive at facility".

We pre-print all the labels. This just means we have NOT shipped your order yet. Tracking will update once we ship.