Frequently asked Questions

All new releases are pre-orders. Estimated ship dates are listed in each item’s description. Please refer to our Pre-Order Tracker for the most up-to-date timelines—it’s updated weekly and reflects the latest production status.

If you need your order urgently, do not place a pre-order, as delivery timelines are not guaranteed.

Your order won't be shipped until ALL the items in your order are in stock. If you want us to ship in stock items first, please place orders seperately.

In the case of order cancellation, you must email us within 24 hours of placing the order because we process orders very quickly.

You may request to change your product size, shipping address, or add products to your order. Requests must be made within 24 hours of placing the order.

You may also request to change products if they are the same or higher price. You just have to pay the difference.

In the case of pre-orders, you may cancel or make changes at anytime as long as the item has not completed production. Production status can be found in the item description.

Please contact our support team.

Once you place an order, a tracking will be sent to you via email once the order has shipped.

In the unlikely event that you do not receive your order after the stated delivery date on your tracking, please contact us within 7 days.

Several reasons:

1. Your billing information was incorrect

2. Too many credit card attempts

3. Incorrect CC, zip code, or expiration date

4. The item you bought is no longer available

In any of the cases, Shopify will flag your order as fraudulent and your order will be cancelled. You will have to place your order again.

You might receive an email saying your order has been shipped, but the tracking hasn't moved yet and will say "waiting on package to arrive at facility".

We pre-print all the labels. This just means we have NOT shipped your order yet. Tracking will update once we ship.

This usually occurs when the address is incorrect or a failed delivery attempt. We will contact you with the reason and you will be charged a reshipping fee. In the case that you don’t get an email from us, please contact us at help@sparktrendz.com for an update. 

If you don’t respond after 7 days, we will cancel your order and refund you. Shipping cost is non-refundable. It is the customer's responsibility to provide a valid delivery address.

For international orders: 

Please wait 4-5 days after the expected delivery date before contacting your carrier.

Sometimes shipping couriers deliver to the wrong address like your neighbors and it may be returned to you in 4-5 days. Or in the case that it is lost, sometimes shipping couriers are able to find it and will complete the delivery in 4-5 days. 

We do not cover lost or stolen packages. It is the customer’s responsibility to provide a secure location for delivery and deliveries are up to the shipping couriers, which are out of our control.

You can add coverage for lost, stolen, or damaged packages by selecting Shipping Protection at checkout!

If your order arrives defective in any way, please splease contact us at help@sparktrendz.com within a week of delivery. We address these on a case-by-case basis but we will try to work towards a satisfactory solution.

We do not cover packages that were damaged in transit. If you'd like to add coverage for this, please select Navidium Shipping Protection at checkout!

We do not offer refunds. We accept exchanges or returns for store credit only. A return shipping fee applies.

To be eligible for an exchange, the original item must be unused and in its original condition. Start your exchange here.

Most of our collections are limited releases so once they sell out, we will not be restocking.

If a product was really popular, we may re-release. Be part of our community and receive restock updates/early access to our drops. 

All of our pieces are pre-shrunk and made with high-quality materials designed to last. We recommend washing garments inside out, machine wash cold, and tumble dry on low or delicate. For best results and to further prevent shrinkage, hang drying is recommended.

We are not responsible for damage caused by washing. Once an item has been washed, it is no longer eligible for return or exchange.

In-stock products, you can expect a processing time of 3-5 days before it ships.

Preorders can take up to 3 months. We will always put an estimated ship time in the product descriptions and you can always refer to our preorder tracker.

For shipping times, please refer to checkout.

Yes, we offer USPS Shipping to APO, FPO, and PO boxes. 

UPS does not deliver to APO, FPO, or PO boxes

Yes, we ship worldwide and use a variety of shipping carriers.

If you are unable to checkout, it means we do not ship to your region yet.